At Lymph & Muscle Centre, we are committed to protecting your privacy and ensuring that all personal information we collect is handled in a safe, secure, and confidential manner. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with applicable privacy laws.

By using our services, website, or purchasing from our online store, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

1. Personal Details

• Full name
• Date of birth
• Address
• Phone number
• Email address

2. Health Information

• Medical history relevant to your treatment
• Treatment notes and progress records
• Referral information

3.  Transaction Information

• Payment details (processed securely via third-party providers)
• Purchase history from our online store

4. Website & Usage Data

• IP address
• Browser type
• Pages visited on our website
• Cookies and tracking data

How We Use Your Information

We collect and use your information to:

• Provide safe and effective treatment services
• Maintain accurate clinical records
• Process appointments and payments
• Deliver products purchased through our online store
• Communicate with you regarding appointments, services, and updates
• Improve our services, website, and customer experience
• Meet legal and regulatory obligations

Confidentiality of Information

All personal and health information received by Lymph & Muscle Centre is treated as strictly confidential.

We take all reasonable steps to ensure your information is protected from misuse, interference, loss, unauthorised access, modification, or disclosure. Only authorised personnel have access to your information, and only when necessary to perform their duties.

Disclosure of Information

We will not disclose your personal information to third parties except:

• With your consent
• When required or authorised by law
• To other healthcare providers involved in your care (with your consent)
• To trusted service providers (e.g. payment processors, IT providers) who assist in operating our business and are bound by confidentiality obligations

Online Store & Payments

All online purchases are processed through secure payment gateways. We do not store your full credit card or payment details.

Your information is used solely for processing orders, shipping products, and providing customer support.

Cookies & Website Tracking

Our website may use cookies to enhance your browsing experience. Cookies help us understand how users interact with our website and allow us to improve functionality.

You can choose to disable cookies through your browser settings.

Storage & Security

We store your information securely using appropriate physical, electronic, and administrative safeguards.

Health records are retained in accordance with legal requirements and professional standards.

Access & Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

Complaints

If you believe your privacy has been breached, you may contact us directly. We will investigate your complaint and respond promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Lymph & Muscle Centre
556 Pacific Highway, Belmont NSW, 2280
0438 487799
info@lymphandmuscle.com.au

Effective Date: 1st July 2025